Telehealth Provider Licensing and Credentialing
Situation
A client approached our team with an urgent need to have their Nurse Practitioner (NP) and supervising physician licensed and credentialed in multiple states to provide telehealth services. The client had previously worked with another credentialing group for six months but had not made any progress. They were frustrated with the lack of results and communication from the original credentialing group, so they came to us looking for a solution.
Results
Our team took on the challenge of providing licensing and credentialing services. We successfully obtained the necessary licenses and credentials for both the NP and the supervising physician in the targeted states. The client was so pleased with our efficiency and results that they returned to us for assistance with additional licensing requests after the initial engagement was completed.
Our credentialing specialist leveraged our department’s guidelines and best practices to prepare and submit all licensing and credentialing applications. We maintained consistent communication with the client by providing bi-weekly status reports to keep them informed throughout the process. Through diligent management and follow-up with the various licensing boards, our team was able to secure the required licenses and credentials within a reasonable timeframe.
Our commitment to clear communication, adherence to best practices and timely results exceeded the client’s expectations and established a trusted partnership. By streamlining the credentialing process, we helped the client expand their telehealth services, allowing them to reach a wider patient population.
